Orders & Delivery

Processing Time

Orders are typically processed and shipped within 7–14 business days.

Peak Seasons

Processing and shipping times may be extended during new collection launches, holidays, promotional periods, and other peak seasons.

Address Changes

Shipping addresses and shipping methods cannot be modified once an order has been placed.

Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
• Customers are responsible for monitoring their shipment once it has left our fulfillment center.

U.S. Shipping

Free Standard Shipping

Complimentary standard shipping is available on all full-price orders shipped within the United States. Orders typically arrive within 4–7 business days after leaving our distribution center.

Other Orders

Shipping costs for all other purchases are calculated at checkout based on the destination and package weight.

Shipping Restrictions

• We do not ship to P.O. Boxes.
• Separate orders cannot be combined into a single shipment after checkout.

International Shipping

Shipping Rates

International shipping rates are calculated at checkout based on the destination and package weight.

Duties & Taxes

All applicable duties and taxes are included in the final purchase price for international orders. No additional charges will be due upon delivery.

Shipping Method

• International orders are shipped via express air courier. Shipping methods cannot be changed once an order has been placed.
• Please allow 4–5 business days for order processing prior to shipment.

Failed Deliveries, Returned Packages & Abandoned Shipments

Incorrect Shipping Information

Packages returned due to an incorrect shipping address, incomplete address, or invalid phone number provided by the customer will be subject to additional shipping charges at the customer’s expense.

Missed Deliveries

Packages that are not collected from a local FedEx facility or courier service and are subsequently returned to us may incur return shipping and reshipment fees.

Refused Deliveries

For international orders, if a package is refused upon delivery, all return shipping fees, duties, taxes, and related charges will be deducted from any eligible refund.

Customs Holds & Abandoned Shipments

Packages held by customs authorities for more than 30 days may be considered abandoned. In such cases, the shipment may be forfeited and will not be eligible for a refund or exchange.

Damaged or Opened Packages

If your package arrives damaged, tampered with, or opened:

1. Take clear photographs of the package before opening or inspecting its contents.
2. File a claim directly with the shipping carrier.
3. Contact our Customer Care team for further assistance.

Contact Us

For questions regarding shipping, tracking, or delivery issues, please contact our Customer Care team at shop@openingceremonyclothingg.com.